Questions we get a lot
How does a pre-order campaign work?
Every Nubbin bag charm launches as a pre-order campaign: a funding goal and a closing date, both shown on the product page. You reserve yours while the campaign is open and you're charged at purchase. If the goal is reached by the time the campaign closes, the run goes into production and ships. If it isn't reached, every order is refunded in full.
When will my order ship?
Every campaign product page shows an estimated ship month, written as Est. ships {Month YYYY}. Production starts after the campaign closes and the whole run is made together, so that month is the estimate for the run rather than a date for your order alone.
What happens if a campaign doesn't reach its goal?
You're charged when you place your order. If the campaign doesn't reach its goal, your order is automatically refunded in full. Refunds take 5–10 business days to appear, depending on your bank or card issuer.
If you have changed banks or card issuers since requesting a refund, please contact us immediately at hello@shopnubbin.com
How do I track my package?
When your order ships, you'll get a shipping confirmation email with a tracking link in it. Check the inbox you used at checkout, and your spam folder if it hasn't turned up.
What payment methods do you accept?
All the major payment methods offered at checkout. You'll see the full list on the payment step before you confirm your order, and payment is handled by Shopify's secure checkout. [OWNER-VERIFY: enabled payment methods]
What is your return policy?
Campaign bag charms are made to order in a single production run, so we can't restock a returned one the way a normal shop can. Because of this, we have to limit returns to only specific circumstances:
If your shipment arrives damaged, faulty, or isn't what you ordered, contact us within 14 days at returns@shopnubbin.com.
Change-of-mind returns are handled case by case, and will typically be rejected.
Can I cancel or change my order?
While the campaign is still open, get in touch and we can cancel or change your order. Once the campaign closes, production begins and orders are locked, so we can't cancel or swap items after that point. Shipping address corrections can usually still be made before the run ships.
Do you ship internationally?
We're still confirming which countries we can ship to. Enter your address at checkout and you'll see whether we ship there, along with the rates available, before you pay.
If we do not ship to your country, please contact us!